FAQ
How can I contact Zentra?
You can reach us at info@shopzentra.shop — our team is here to help with anything you need.
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
All orders are shipped from our international fulfillment center to ensure fast and reliable delivery.
Can I change or cancel my order?
We process orders quickly, so any changes or cancellations must be made within 12 hours of placing your order. After that, we’re unable to make changes — but you can still return the order for a full refund once it arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
When will my order be processed?
Orders are processed Monday through Friday. Please allow 1-3 business days for processing before your order ships. We do not ship on weekends or holidays.
How long will it take to receive my order?
Most orders arrive within 2–4 weeks, depending on your location and local customs.
What if I don't receive my order?
If you haven’t received your order within 30 days of it shipping, you’re eligible for a full refund.
Will I be charged customs or taxes?
Our prices are tax-free in USD. You may be charged import taxes or customs fees once your order arrives, depending on your country’s regulations. These fees are the customer’s responsibility.
How do I return an item?
To start a return, email us at info@shopzentra.shop with your order number. We’ll walk you through the steps.
What if the item I received is damaged, incorrect, or missing?
Please contact us right away with your order number and photos of the issue. We’ll resolve it as quickly as possible.
When will I receive my refund?
Refunds are issued to your original payment method. Most refunds are processed within 7–10 business days after we receive your return or cancellation request. If it takes longer, we recommend contacting your bank or card provider.